Privacy Policy

1. Introduction

IDENTOS Inc. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

Scope: This policy applies solely to visitors of our public marketing website. It does not apply to our proprietary software products, customer portals, or authenticated solutions, which are governed by separate agreements.

2. Responsible Entity & Contact Information

We operate in Toronto, Ontario, Canada, and act as the Data Controller for your personal data.

Privacy Officer / Person in Charge of Protection of Personal Information: 
If you have questions, concerns, or wish to exercise your rights, please contact our designated Privacy Officer:

Attn: Privacy Officer
Email: privacy@identos.ca
Address: 901-317 Adelaide St. West, Toronto, ON, Canada, M5V 1P9

3. Information We Collect

We collect only the minimum amount of data necessary for marketing and website optimization

A. Information You Provide Voluntarily
We collect personal information you voluntarily provide when you fill out contact forms, request a demo, or subscribe to newsletters. This may include:

First & Last Name
Email Address
Phone Number
Company Name
Country/Region

Note: We do not collect sensitive personal information (such as health data, credit card numbers, or government IDs) through this website.

B. Information Collected Automatically (Cookies & Tracking) 
When you visit our site, we may automatically collect certain technical information using cookies and similar technologies:

Device Data: IP address, browser type, operating system.
Usage Data: Pages viewed, time spent on pages, and referring website.
Location Data: Approximate location based on IP address.

4. How We Use Your Information

We use your data for specific business purposes based on the following lawful bases (GDPR):

Purpose	Data Types	Lawful Basis (GDPR)
Communication: To respond to your inquiries or demo requests.	Name, Email	Consent or Legitimate Interest
Marketing: To send newsletters or updates (only if you opt-in).	Email	Consent
Analytics: To understand website traffic and improve user experience.	IP, Usage Data	Consent (via Cookie Banner)
Security: To protect our site against fraud or cyberattacks.	IP, Device Data	Legitimate Interest

5. Sharing and Disclosure of Information

We do not sell your personal information. 
We may share your data with trusted third-party service providers who assist us in operating our website and conducting our business. These providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.

Marketing Platforms: (e.g., HubSpot, Mailchimp)
Analytics Providers: (e.g., Google Analytics)
Hosting Services: (e.g., AWS, Azure)

International Transfers: 
Our servers and service providers may be located in Canada, the United States, or other jurisdictions. By using this site, you acknowledge that your information may be transferred to and processed in these countries, where privacy laws may differ from those in your jurisdiction.

For EU Citizens: Canada has received an "Adequacy Decision" from the European Commission, ensuring your data remains protected when transferred here.

6. Your Rights

Depending on your location, you have specific rights regarding your data.

A. Canada (PIPEDA & Quebec Law 25)‍

Access & Correction: You have the right to request access to the personal information we hold about you and request corrections if it is inaccurate.
Withdraw Consent: You may withdraw your consent to our processing of your information at any time (e.g., unsubscribing from emails).
Complaint: You have the right to file a complaint with the Privacy Commissioner of Canada if you believe your rights have been violated.

B. European Union (GDPR)‍

Right to Access: Obtain a copy of your personal data.
Right to Rectification: Correct inaccurate data.
Right to Erasure ("Right to be Forgotten"): Request that we delete your data
Right to Restriction: Limit how we use your data.
Right to Data Portability: Receive your data in a structured, machine-readable format.
Right to Object: Object to processing based on legitimate interests.

C. United States (California - CCPA/CPRA)

No Sale or Sharing: We do not sell your personal information. We do not "share" your personal information for cross-context behavioural advertising without your consent.
Categories of Collection: In the past 12 months, we have collected Identifiers (name, email) and Internet Activity (usage data).
Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise any of these rights, please contact us at privacy@identos.ca.

7. Cookies and Tracking Technologies

We use cookies to enhance your experience.

Essential Cookies: Necessary for the site to function (cannot be disabled).
Analytics/Marketing Cookies: Used to track performance and relevance.
Control: You can manage your preferences via our Cookie Consent Banner or by adjusting your browser settings.

8. Data Security and Retention

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no internet transmission is completely secure.

Breach Notification: In the unlikely event of a data breach that creates a real risk of significant harm, we will notify you and the relevant authorities as required by law (including PIPEDA).
Retention: We retain your data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

9. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated by posting a prominent notice on our website or by direct email to registered users.

Posted Date: April 2026

Table of Contents

1. Introduction

2. Responsible Entity & Contact Information

3. Information We Collect

4. How We Use Your Information

5. Sharing and Disclosure of Information

6. Your Rights

7. Cookies and Tracking Technologies

8. Data Security and Retention

9. Changes to This Policy

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