HEALTHCARE SERVICES
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IDENTOS Managed Services acts as an extension of your team. We provide the expertise, rigorous governance, and 24/7 oversight needed to keep your critical health services secure, optimized, and available.
ISO 27001
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SOC2 Type 2
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CAN/DGSI 103-2:2021/ Rev 1:2024
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Always-on monitoring
Continuous 24/7 monitoring and alerting for all applications.
Redundant infrastructure
High-availability architecture designed to prevent downtime.
Live emergency support
Immediate access to support teams for critical incidents, day or night.
Application support
Dedicated teams to resolve software issues rapidly.
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ITIL-aligned processes
Structured change and incident management to minimize risk during updates.
SLA monitoring
Strict adherence to Service Level Agreements with transparent metrics.
Analytics and reporting
Detailed usage reporting and service metrics delivered weekly and monthly.
Self-service ticketing
Easy-to-use portals for logging requests and tracking status.
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Vulnerability management
Continuous scanning and patching to close security gaps before they are exploited.
Incident response
Integrated security and privacy incident management protocols.
Event monitoring
Real-time security event tracking to detect anomalies instantly.
Our experts become your dedicated resource, ensuring your solutions are patched, monitored, and optimized without the overhead of hiring and training new staff.
In healthcare, data protection is non-negotiable. We are ISO 27001:2022 and SOC 2 Type 2 certified. We wrap your applications in a fortress of compliance, handling vulnerability management, patching, and privacy incident protocols so you pass audits with ease.
Managed services shouldn’t be a black box. We believe in proactive performance management. Through reporting and transparent analytics, we give you complete visibility over your application’s health, ensuring you always know the status of your digital assets.
