June 23, 2026

Making Primary Care More Connected and Convenient with Seamless AI Voice Agents

Across Ontario’s healthcare system, primary care clinicians and administrators are facing compounding systemic pressures that fracture the patient journey. With 50%+ of clinician time often lost to administration and documentation, the need for integrated, digital-first solutions has never been more critical.In alignment with Ontario’s Primary Care Action Plan (PCAP), this webinar explores how the OneChart AI Platform is making care more connected and convenient by automating the "front door" of the clinic. We will feature a deep dive into the successful pilot at the clinic in the London area, where Dr. Dan Pepe is using AI Voice Agents integrated with IDENTOS Federated ID and SSO to reduce administrative friction and increase patient attachment.

Watch to learn how to build your phased, low-risk deployment plan and reclaim clinical capacity.

View the recording

What you'll learn

  • Aligning with Provincial Goals: How AI infrastructure supports the PCAT mandate to connect every Ontarian to a primary care team by 2029.
  • The AI Voice Agent in Action: Moving beyond traditional phone queues and voicemails to 24/7 patient access, intelligent triage, and seamless EMR synchronization. With the goal of helping: 
    • Increasing capacity of the front desk
    • Improving patient engagement
    • Streamlining data capture
    • Standardizing call handling workflows
  • Secure, Unified Access: How the integration of IDENTOS Federated ID and Single Sign-On (SSO) eliminates "tool fatigue" by providing secure, one-click access for staff.
  • Real-World Outcomes: A look at the practice of Dr. Pepe and Dr. Lin-Pepe results, streamlined call resolution, a reduction in the administrative burden of manual voicemail handling, and enabling faster post-call action with structured summaries. 

Who you'll hear from

Dr. Dan Pepe

Family Physician

London Lambeth Medical Clinic

Shreyas Suri

CEO and Co-Founder

OneChart

Jijesh Devan

VP, Product Marketing and Business Development

IDENTOS

Policy-based Access Control for Healthcare and Public Sector. Enabling secure, connected,
citizen-facing digital services.