PATIENT EXPERIENCE
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Quickly launch onboarding workflows tailored to the unique needs of a healthcare organization through the IDENTOS-hosted user interface. The IDENTOS Identity Verification solution is a government-strength, configurable toolset that verifies biometrics, official IDs and documents of the patient and their circle of care. Combining automation with human assurance, patients can quickly and securely access the services and programs they need.
The IDENTOS Identity Verification solution enables robust
progressive assurance for patients.
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A patient logs in, trying to access sensitive lab results.
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Identity Verification workflow is triggered because the current assurance level of the patient is too low.
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Once verified, the Identity Verification engine updates the patient’s standing. The patient can now access their sensitive health record. This ensures you never add friction where it isn’t needed, but always enforce security when and where it matters.
We empower healthcare organizations to verify patients and their proxies online through a mobile app or a web browser, an in-person kiosk or other means of your choice.
Our configurable workflows allow you to collect and verify diverse evidence types: IDs, official documents, forms, biometrics. Configured to align with the unique needs of the program or service.
We offer Identity Verification as a managed service, providing trained agents and secure tools to handle your verification queue, scaling up or down as demand requires.
We utilize AI to perform video-based biometric checks that confirm the patient’s physical presence. Simultaneously, we analyze the ID document itself for deepfakes and synthetic alterations, raising the bar for fraud detection against increasingly sophisticated threats.
We validate IDs or official documents directly against available authoritative sources (e.g., Health Card Registries, Driver’s License Databases) to ensure the document is not only genuine but also active and valid.
Tailor the ask to the sensitivity of the service. Our workflow tooling allows you to configure dynamic workflows, ranging from simple ID verification for basic portals to complex multi-document evidence for high-value benefit programs.
Handle exceptions securely with a federated tool designed for human agents. This portal allows authorized staff to review complex verification requests or manual overrides within a secure, auditable environment that protects personal information.
Maintain granular, tamper-evident logs of every verification attempt for audit readiness. Uniquely, our solution allows you to configure evidence retention policies, enabling you to store proof for compliance or automatically purge sensitive data to meet privacy minimization standards.
Deploy AI-driven identity verification that defeats deepfakes and secures your ecosystem from the very first login.
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