CITIZEN EXPERIENCE
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In the real world, citizens often rely on others to navigate government services. Adult children manage social benefits for aging parents, and parents oversee tax or education records for minors. Historically, facilitating this support required cumbersome paper forms or resulted in risky, unauthorized password sharing. IDENTOS changes the paradigm by enabling secure digital delegation. We give citizens a safe, automated way to grant proxy access, ensuring that families stay connected to essential public services while data remains strictly compliant and under the citizen’s control.
Standard identity platforms struggle with the concept of a user acting on behalf of someone else, treating every login as a single, isolated event. This creates massive blind spots for government IT. The IDENTOS Policy-Based Access Control (PBAC) Platform is uniquely built to distinguish between the person logging in and the citizen whose data is being accessed. This allows public sector organizations to enforce complex legal and family relationships in real time.
When a proxy logs in, the engine dynamically checks and enforces:
Identity
Is this Mary?
What is her role
Is she acting as herself, or as a proxy?
Target
Whose data is she attempting to view - John (her father) or Penny (her daughter)?
Relationship
Does Mary have a valid, legally verified proxy record for John?
Scope
Did John limit Mary’s access to only ‘property tax records" and "utility billing," while restricting his health or social services data?
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Our platform handles the full spectrum of proxy use cases. Whether managing mature minors, adult-to-adult support, or granting temporary rights to legal and financial representatives, our system adapts to the specific legal nuances of your jurisdiction.
We deliver systems that satisfy the rigorous requirements of government privacy officers, ensuring every digital handshake complies with regional public sector regulations.
From the citizen-facing portal to backend administrative tools, we seamlessly merge user-directed consent with top-down government policies. Uniquely, we federate these rules across your ecosystem, ensuring proxy access is consistently enforced across multiple municipal, provincial, or federal applications.
Equip public sector administrators with specialized tools to instantly modify or suspend proxy access. In sensitive scenarios, such as legal custody disputes, administrators can immediately disable delegate access to prioritize a child’s data safety.
Citizens can securely invite proxies via email or SMS. We also streamline the experience for caregivers managing multiple family members, letting them toggle between profiles from a single, unified account.
We treat proxy requests with the rigor of identity proofing. Our platform supports the secure collection and review of legal evidence, such as IDs and Power of Attorney documents. Authorized agents can validate these documents in a fully auditable workflow before granting access.
Access shouldn’t be all or nothing. Give citizens the autonomy to select exactly which public services a proxy can manage. A citizen can share access to vehicle registration and billing while keeping sensitive social service records strictly private.
Our robust logs explicitly distinguish between a citizen accessing their own record and a proxy acting on their behalf, ensuring you have the high-fidelity history needed for regulatory compliance.
Give citizens a compliant, user-friendly way to manage public services on behalf of their dependents.
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