CITIZEN EXPERIENCE
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Citizens today navigate a frustrating web of disconnected portals, paper forms, and siloed agency websites. This fragmentation creates barriers to accessing essential public services and erodes trust in digital government. The IDENTOS Digital Front Door is a unified, omnichannel entryway that centralizes citizen access. We aggregate your entire digital public ecosystem - municipal portals, federal or provincial services, and community resources into a single, branded, and highly intuitive interface available on iOS, Android, and the web.
A successful Digital Front Door requires more than just a slick user interface; it needs a government-grade security core. While citizens enjoy a seamless experience on the front end, the IDENTOS Policy-Based Access Control (PBAC) Platform orchestrates the access complexity in the background. Our platform seamlessly manages:
Unifying credentials so citizens can use one secure login to unlock services across the entire public sector ecosystem.
Ensuring personal data flows safely between different public agencies only when the citizen explicitly authorizes it.
Empowering citizens to securely grant access to trusted family members, legal proxies, or financial representatives, keeping their real-world support network connected and compliant.
Our Digital Front Door acts as the secure entry point to public services. It unlocks the full potential of an identity, access controls, consent, and delegation infrastructure, ensuring every digital interaction is safe and seamlessly integrated.
Our design professionals conduct rigorous usability testing with real people. This human-centered approach ensures an interface that is empathetic, highly adopted, and built for diverse populations.
The platform is highly flexible and fully customizable. Deploy a digital front door that reflects your unique brand identity and adapts to the specific needs of your municipality, region, or province.
Help citizens find the right government program instantly. Our conversational search safely guides users and recommends resources exclusively from your verified regional service directory.
Natively integrated with federated identity, access controls, consent, and delegation guardrails. With built-in Single Sign-On (SSO) and Adaptive Multi-Factor Authentication (MFA), users enjoy frictionless logins across all public applications.
Meet citizens where they are. Our solution is fully compatible and consistent across Android, iOS, and the web, ensuring a unified experience regardless of the device.
Built to support multiple languages and hyper-local content while strictly adhering to WCAG accessibility standards, ensuring no citizen is left behind.
By centralizing citizen interactions, we enable your teams to securely analyze data, yielding actionable insights that drive better service delivery.
Connect identity, consent, and delegation behind one unified, fully-branded interface.
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