Digital Front Door

Our Digital Front Door (DFD) solution is a unified, patient-centered platform that provides easy access to healthcare services, information, and support.
It uses technology patients have already adopted for everyday use, such as patient portals, mobile apps, and telehealth platforms. The DFD makes it easier for patients to get the care they need when they need it in a way that is convenient and accessible and can also help to improve patient engagement and satisfaction and reduce the cost of care.

Key benefits

Improved efficiency: The DFD can help to automate tasks and streamline workflows, which can free up the health IT team to focus on more strategic initiatives.
Reduced costs: The DFD can help to reduce the cost of IT infrastructure and maintenance by augmenting different systems and facilitating data into a single platform.
Improved security and compliance: The DFD can help improve the security and compliance of health IT systems by orchestrating federated authentication and authorization and by encrypting sensitive data.
Enhanced patient experience: The DFD can help to improve the patient experience by providing patients with easy access to their medical records, appointments, and other healthcare services.

Patient self-service

Patients should be able to access their medical records, schedule appointments, pay bills, and communicate with their providers through a single, user-friendly platform.

Convenience and accessibility

The digital front door should be available 24/7 on any device, so that patients can access care when and where they need it.

Personalization

The digital front door should be personalized to each patient's needs, providing them with relevant information and resources.

Integration

The digital front door should be integrated with the healthcare organization's electronic health record (EHR) and other systems, so that providers have a complete view of the patient's medical history.

Security and privacy

The digital front door must be secure and protect patient data in accordance with all applicable regulations.

“...This initiative is an important step towards a Digital Identity for all Ontarians...”

Peter Bethlenfalvy,
Minister Responsible for Digital and Data Transformation

“TELUS is uniquely positioned to accelerate collaboration within the healthcare system...with Omara Health Exchange. IDENTOS’ platform is at the foundation of that technology infrastructure.”

David Thomas
Managing Principal, TELUS Global Health Solutions

IDENTOS Digital Front Door